Terms & Conditions UWin Casino – Platform Usage Rules for Malaysian Players

These Terms and Conditions ("Agreement") are between you ("Member" or "User") and UWin Casino ("Platform", "we", "us"), which operates the website and services available under the domain uwincasino.app and all related subdomains and applications.

In this document, the following terms carry the meanings stated below:

• "Platform" means the entire UWin Casino website, mobile interface, and online services.
• "Account" refers to the personal account registered by a member to access UWin Casino services.
• "Balance" refers to the total amount of MYR (Malaysian Ringgit) held in a member's account at any given time.
• "Bet" means any wager placed by a member on any sports market or casino game available on the Platform.
• "Bonus" refers to any credits, free money, or promotional benefits credited to a member's account subject to specified conditions.

This Agreement applies to all use of the Platform, including access via web browser, mobile application, or any other access method that UWin Casino may provide in the future.

To register and use the UWin Casino platform, you must meet all of the following requirements at all times:

• Age 18 years of age and above at the time of registration. UWin Casino carries out age verification checks and will close any account found to have been registered by an underage individual.
• Not a citizen or resident of any country where online betting is fully prohibited under local law.
• Has full legal capacity to enter into binding contractual agreements.
• Is not currently under an active self-exclusion period from UWin Casino or any other related gambling platform.

One Account Rule: Each individual is permitted to hold only one UWin Casino account. Registering multiple accounts is strictly prohibited and will result in the closure of all associated accounts and the forfeiture of any outstanding balances or winnings.

During registration, you are required to provide accurate, complete, and up-to-date information. UWin Casino reserves the right to request identity verification documents at any time, including a copy of your national ID (MyKad), bank statement, or proof of address. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or closure of your account.

UWin Casino accepts deposits in Malaysian Ringgit (RM) only, through the following local Malaysian payment methods:

• DuitNow – Instant transfer via DuitNow QR or phone number transfer
• Touch 'n Go eWallet – Via the TnG eWallet Malaysia app
• GrabPay – Via the Grab Malaysia app
• Boost – Via the Boost eWallet app
• ShopeePay – Via the Shopee Malaysia app
• FPX (Online Banking) – Includes Maybank2u, CIMB Clicks, RHB Online, Public Bank, and all FPX Malaysia member banks

Deposit Limits: The minimum deposit is RM20 per transaction. Maximum limits depend on your chosen payment method and account verification level. Successful deposits are typically credited to your account in under one minute for eWallets and within 1–5 minutes for FPX.

UWin Casino does not charge any fees for deposits. However, third-party payment service providers may impose their own charges — please check with your provider.

All deposits must be made using a payment method registered in your own name. Depositing via another person's account is prohibited and may result in your account being suspended pending investigation.

Winnings may be withdrawn at any time, provided your account balance is sufficient and no active restrictions are in place on your account.

Withdrawal Limits: The minimum withdrawal amount is RM50 per request. The daily withdrawal limit is RM50,000 for standard accounts and RM200,000 for fully verified VIP accounts. Requests exceeding the daily limit may require prior approval from the finance team.

Processing Time: Under normal circumstances, withdrawals are processed and funds credited to your Malaysian bank account or eWallet within 15–30 minutes. Withdrawals exceeding RM10,000 or those requiring additional review may take up to 24 business hours.

Withdrawals can only be made to a bank account or eWallet registered in your own name — matching the name on your UWin Casino account. Withdrawals to third-party accounts will not be processed.

UWin Casino offers a wide range of bonuses and promotions to our members, including a Welcome Bonus, weekly Sports Betting rebates, casino cashback, and periodic special offers. All bonuses are subject to rollover requirements as clearly stated in each promotion's terms.

General Bonus Terms:

• Each bonus may only be claimed once per member, unless otherwise stated.
• Bonuses cannot be directly converted to cash and must meet the rollover requirements before any withdrawal can be made.
• The standard rollover requirement is between 5x to 30x the bonus value, depending on the promotion type.
• Only qualifying bets (excluding cancelled or voided bets) count towards rollover calculations.
• UWin Casino reserves the right to void bonuses if there is evidence of promotional abuse or fraud.

Welcome Bonus: Subject to a 10x rollover requirement on the combined deposit and bonus value, and must be completed within 30 days from the date the bonus is credited. Bets on sports markets with minimum odds of 1.50 or on eligible casino games count in full toward the rollover.

5% Weekly Sports Rebate: Calculated based on total net bets placed within the week (Monday–Sunday) and credited every Monday. This rebate is real cash with no additional rollover requirements.

UWin Casino offers Sports Betting across more than 30 categories, including football (Malaysia Super League, EPL, Champions League), badminton (BWF Super Series, Thomas Cup), esports (MLBB MPL Malaysia, Dota 2, CS2), NBA basketball, and more. All bets are subject to the following general rules:

Bet Settlement: All betting results are final once the match has concluded and been confirmed by the official tournament organiser. UWin Casino uses official data sources to determine match outcomes.

Cancelled or Postponed Matches:

• If a match is cancelled before it begins, all bets will be fully refunded to the member's account balance.
• If a match is postponed and does not resume within 12 hours, all bets will be voided and refunded.
• For replayed matches, the original bet remains valid unless otherwise stated by UWin Casino.

In-Play Betting: Bets placed during a live match are valid and final upon system confirmation. UWin Casino reserves the right to suspend in-play bet acceptance for any match at any time for technical or operational reasons.

Betting Limits: The minimum bet is RM2 and maximum limits vary by market, sport, and account status. UWin Casino reserves the right to adjust betting limits for individual members based on betting patterns or internal risk policies.

Odds and Errors: If odds are displayed incorrectly due to a technical error, UWin Casino reserves the right to void the affected bets and refund the amounts to the respective member accounts. Voided bets under these circumstances are not entitled to any winnings.

The casino section of UWin Casino offers Live Casino games with real dealers via live video stream, online slots, and table games. All games are operated by licensed software providers and use certified Random Number Generator (RNG) technology.

Game Results: All casino game results are final. For Live Casino games, the outcome recorded on video serves as the definitive reference in the event of any dispute.

Technical Disruptions: In the event of a technical disruption during an active game session (including internet disconnection), UWin Casino will attempt to restore the game to its last recorded state. If restoration is not possible, any wager amount in an incomplete round will be refunded to the member's account.

Casino Promotions: Any cashback or casino bonus offered is subject to a maximum withdrawal cap on winnings, which will be clearly stated in the relevant promotion's terms. UWin Casino reserves the right to adjust these limits from time to time.

You are solely responsible for keeping your account login credentials secure, including your username and password. UWin Casino recommends that you:

• Use a strong password (a combination of uppercase letters, lowercase letters, numbers, and symbols, minimum 8 characters)
• Never share your login credentials with anyone, including family members or friends
• Enable two-factor authentication (2FA) where available
• Log out of your account after each session, especially when using a shared or public device
• Report to us immediately if you suspect any unauthorised access to your account

UWin Casino will not be held liable for any losses arising from unauthorised access to your account due to your own failure to safeguard your login credentials. That said, we will always cooperate fully in the investigation of such cases.

UWin Casino is committed to responsible gambling and recognizes that some players may experience gambling-related issues. We provide the following tools to help members manage their betting activity:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your account settings
• Betting Limits: Set a maximum stake limit per bet
• Cool-Off Period: Suspend your account for 24 hours, 7 days, 14 days, or 30 days
• Self-Exclusion: Close your account permanently or for a minimum period of six months
• Activity History: View your full betting and transaction history from your account page

If you feel that betting is starting to have a negative impact on your life, reach out to the UWin Casino support team — we're here to help, not to judge. Once activated, the self-control tools above cannot be reversed or shortened during the set period.

For more information and resources on responsible gaming, visit the Responsible Gaming us.

UWin Casino reserves the right to temporarily suspend or permanently close any member account for the following reasons:

• Registering or using multiple accounts (more than one account)
• Fraud, use of false information, or unauthorised identity verification
• Exploitation of technical bugs, odds arbitrage, or deliberate abuse of promotions
• Involvement in money laundering or any other illicit financial activities
• Threats or abusive behaviour directed at UWin Casino staff
• Breach of any term set out in this document
• Upon request by the relevant authorities

In cases where an account is closed due to fraud or a serious breach of terms, UWin Casino reserves the right to forfeit all balances in the account, including any unpaid winnings. For closures arising from other reasons, any valid balance will be returned to the member within a reasonable timeframe after the investigation concludes.

Members whose accounts have been permanently closed are not permitted to register a new account. Any attempt to do so will result in the immediate suspension of the new account.

UWin Casino endeavours to keep the platform running without interruption at all times. However, we cannot guarantee that the platform will always be free from technical issues, scheduled maintenance downtime, or problems beyond our control, such as third-party internet connectivity disruptions.

UWin Casino is not liable for:

• Losses resulting from valid betting outcomes that have been settled in accordance with the rules
• Indirect, consequential losses, or loss of anticipated profits
• Access issues arising from the member's internet connection, device, or browser
• Losses resulting from unauthorised account access caused by the member's own negligence

UWin Casino's maximum liability to any member in any situation shall not exceed the total net deposits made by that member in the 30 days preceding the claim.

UWin Casino reserves the right to update or amend these Terms and Conditions at any time. Amendments take effect immediately upon publication of the updated document on our website, unless a different effective date is expressly stated.

We will notify members of major amendments via:

• In-platform notifications upon login
• Email to the address registered on your account
• Announcements on the website homepage

Your continued use of the UWin Casino platform after any amendments take effect constitutes your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account and withdraw any remaining balance.

For any enquiries regarding these Terms and Conditions, please contact the UWin Casino customer support team via live chat or email at support@uwincasino.app.